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Are you trying to enjoy Dead Island 2, but keep running into the frustrating Error Code 0x000015 that says:

“The connection to your session has been lost.”

You’re not alone. This error is commonly reported by players on Xbox, PlayStation 5 (PS5), and sometimes PC, and it usually appears when attempting to launch or join a session. In most cases, it’s linked to connectivity issues—either from game servers, your console network, or your local internet connection.

But don’t worry. In this guide, we’ll walk you step-by-step through how to fix Dead Island 2 error code 0x000015 and get you back in the game fast. Whether you’re a console or PC player, this guide is for you.

What Causes Error Code 0x000015 in Dead Island 2?

The full message typically reads something like:

“The connection to your session has been lost. Error Code: 0x000015.”

This error is often caused by one of the following:

  • Temporary server outages from either the Dead Island 2 servers or your platform (Xbox/PlayStation) network.

  • Weak or unstable internet connection.

  • DNS issues preventing a stable connection to the game servers.

  • Console or router caching issues.

  • Rarely, corrupted system settings that need a reset.

Quick Tip Before You Begin

Sometimes, this issue is temporary and may resolve itself in 1–3 hours, especially if it’s due to server downtime. However, if you want to try and fix it yourself now, follow the steps below carefully.

 

Fix 1: Restart Your Console or PC and Router

This is the official recommendation from the Dead Island 2 support team and works for many players.

✅ How to Do It:

  1. Turn off your console (Xbox or PS5) or PC completely.

  2. Turn off your Wi-Fi router or modem.

  3. Wait for 30–60 seconds.

  4. Turn everything back on and launch the game again.

Many users were able to fix the error just by restarting their console and router.

Fix 2: Try a Different Network (Hotspot or Secondary Wi-Fi)

Sometimes your current internet connection may be blocked or unstable. Try connecting through another network.

✅ Suggestions:

  • Use your mobile phone’s hotspot.

  • Switch to another Wi-Fi connection (if available).

Reconnect and launch Dead Island 2 to see if the error is gone.

Fix 3: Change Your DNS Settings to Google DNS

Google’s DNS servers are faster and more stable, and they’ve helped many players fix connection-related errors like this one.

✅ Use the following DNS values:

  • Primary DNS: 8.8.8.8

  • Secondary DNS: 8.8.4.4

💻 How to Change DNS on PC:

  1. Press Windows + R, type ncpa.cpl, and hit Enter.

  2. Right-click on your current internet connection (e.g., Wi-Fi), then click Properties.

  3. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

  4. Choose “Use the following DNS server addresses.”

  5. Enter:

    • Preferred DNS: 8.8.8.8

    • Alternate DNS: 8.8.4.4

  6. Click OK, close the windows, and restart your PC.

🎮 On Xbox or PS5:

Look up how to manually change DNS settings on your respective console. It’s easy and works similarly.

Fix 4: Factory Reset Xbox (Keep Games & Apps)

If you’re still getting the error on Xbox, try a soft factory reset that keeps your games and apps.

✅ How to Factory Reset Xbox (Without Deleting Games):

  1. Go to Settings.

  2. Navigate to System > Console Info.

  3. Select Reset Console.

  4. Choose “Reset and Keep My Games & Apps.”

Your console will reset system settings but retain all your data and games.

Fix 5: Contact Dead Island 2 Support

If none of the above solutions work, the best option is to contact Dead Island 2 Support directly.

✅ Steps:

  1. Visit the official support page here (link to be updated based on actual URL).

  2. Fill out the support form with your game version, platform, and the exact error message (0x000015).

  3. Submit the ticket and wait for a response.

The support team is responsive and often provides individual solutions based on your system.

Final Thoughts

The Dead Island 2 Error Code 0x000015 can be annoying, especially when you’re ready to jump into the action. But most of the time, it’s fixable with simple steps like restarting your device, switching DNS settings, or changing networks.

Here’s a quick recap of the best fixes:

  • ✅ Restart console/PC and router.

  • ✅ Use a different network or hotspot.

  • ✅ Change DNS to 8.8.8.8 and 8.8.4.4.

  • ✅ Factory reset Xbox (keep games).

  • ✅ Contact Dead Island 2 support.

If this guide helped you, consider sharing it with other players who might be stuck too. Let’s get back to slaying zombies!

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