Privacy policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
Refund Policy
Since webvator.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. Prior to buying a website template, we provide a live preview of how the website template looks; please make use of the Preview button before buying the template. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reason:
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- Download and unzipping issues. it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to business@webvator.com
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We however keep the right to rectify the error or defect within 48 hours. If any deficiency is approved and we fail to correct it within 48 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund..
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
And also Complaints which are based merely on the customer’s false expectations or wishes are not honored. As mentioned earlier, you should first preview what you are going to buy
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Contact Us
Email: business@webvator.com
Phone: +256-773-168506
Please give it 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted at business@webvator.com within the period of 48 hours days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.